COMMITMENT TO CLEANLINESS

Updated March 27, 2020

A message from our founders: Our COVID-19 response

The safety and health of our customers, franchise owners and employees of Waxing the City are of utmost importance as we adhere to COVID-19 policies and mandates from federal, state and local authorities.

  • The franchise owners representing our brands in communities and physical locations worldwide are independent, small-business operators. We have advised these franchise owners to continue to follow the guidance of local health officials and government mandates, and to use good judgment when making decisions that affect their customers and communities. They are closest to the latest local guidance and mandates; they are monitoring the course of events daily and making the appropriate changes to their local operations, including the closure of our storefronts. We do not have a timeline currently to reopen any of our closed locations. We will update this message with details as soon as they are available.
  • If you’re a Waxing the City customer, appointments are being cancelled and will be rebooked as soon as possible. If you’re a Club Orange member, your credits will continue to be applied to your account for use when your local studio reopens. No need to cancel; your credits will accrue be immediately available for you to use on current services, to try new services, or to purchase retail product. For questions about cancelling and rebooking appointments or regarding your Club Orange membership, please contact your local studio.

Above all, what matters right now – today – is your health and safety. Please do your part to help minimize the spread of this virus to others. Stay home, away from groups or crowds. Wash your hands frequently. Get fresh air and sunshine, safely, whenever you can. Move your body whenever possible. And please contact your health care provider immediately if you begin to develop any flu-like symptoms.

Our mission is to improve the self-esteem of the world, and our business thrives when our franchise owners thrive. Those words matter to us more than ever in the wake of the COVID-19 pandemic. Please, stay healthy and safe, and we will look forward to seeing you again in the future.

Updated March 16, 2020

Waxing the City operates franchised locations around the country. We are sharing the following information with clients regarding studio level cleanliness. Please check with your local studio for any changes in hours of operation.

At Waxing the City, the health and wellness of our clients and staff is our top priority. We are closely monitoring official recommendations around COVID-19 coronavirus.

In response to recent public health concerns, we want you to know:

  • We continue to uphold our high standards of cleanliness by wiping surfaces and disinfecting thoroughly, multiple times a day.
  • Hand sanitizer is available at the front desk. Can’t find it? Let us know!
  • We support our staff by actively urging anyone not feeling well to stay home.

To help keep our Waxing the City community healthy, we ask that you:

  • Wash hands frequently and cover coughs with your arm as a courtesy to those around you.
  • Please reschedule your appointment for another time if you aren’t feeling well.

The CDC recommends following the precautionary measures and guidelines below to help keep you healthy and prevent the spread of the virus: 

  • Wash your hands with soap and water for at least 20 seconds.
  • Use an alcohol-based sanitizer
  • Keep away from others that are sick
  • Clean and disinfect household objects and surfaces in your home
  • Avoid travel to destinations where the outbreak is prevalent

Thank you for being a valued client and helping our community stay healthy!